Most stays don't need you at all. However, when something unexpected does come up, you need to be confident that Ostler knows how to handle it.
Most hosts already know exactly what makes a stay feel looked-after. Ostler.host just makes it possible to give that to every guest, without hospitality becoming a second full-time job.
Where to park, answered the moment they ask, not after a lap round the block looking for a space.
Checkout questions get answered on the spot, so you can get on with your own morning checklist, and your guests can get on with theirs.
Ostler knows the home like its own, right down to the good pub, the quiet spot, the trick to the shower, everything you've taught it about the place.
If something truly out of the ordinary comes up, Ostler.host lets the guest know a quick check is needed and messages you on Telegram. Your reply updates the property on the spot, so the answer can be relayed back almost immediately, and remembered for next time.
Plenty of tools already manage calendars, channel sync, and pricing. Ostler.host doesn't try to be one of them, and leaves all of that exactly as you have it.
You teach and manage everything via Telegram from your phone or desktop, with nothing to remember to open.
No channel manager, no pricing tools, nothing to configure. Guests register their own dates, so there's no calendar to connect and no login to hand over. If you already use a PMS, Ostler sits quietly alongside it.
It answers guests directly. You're not sat reviewing and sending drafts from your phone at midnight.
Ostler.host won't touch your rates or your calendar. The one job is knowing your property well enough to answer for it.
Not compared to bigger software built for portfolios. Compared to who's actually answering your guests today: you, or a virtual assistant.
| Doing it yourself | Virtual assistant | Ostler.host | |
|---|---|---|---|
| Cost | £0 in fees | Often £300 a month or more | £35/month* |
| Time you spend on guest messages | Can easily be 5+ hours a week | Minimal, but still the point of contact for anything odd | Minimal, only when something needs your judgement |
| Availability | Whenever you're free, guests wait | Their hours, sick days apply | Always on |
| Response speed | As fast as you can get to your phone | Depends on their workload | Immediate |
| Teaching it something new | It's in your head, but nobody else can act on it | Re-briefing, delay before it sticks | Message it, live instantly |
| Checking it's right | You did it, so you know | Trust their notes, or ask | Your own permanent test link, anytime |
| Handles the unexpected | You handle it, whenever it lands | Escalates or improvises | Flags you on Telegram, remembers the answer for next time |
*Founding host rate, locked in for as long as you host with us. Rises to £85/month for hosts joining after the founding cohort.
That's everything your guests need. Nothing to install, nothing to remember, no account to lose the password.
Share your listing link and Ostler learns the property in minutes: layout, amenities, house rules, the lot.
Message Ostler.host on Telegram whenever something's missing, ironing out the finer details the same way you'd brief a new employee.
Paste your Ostler check-in link into your booking platform's saved message, once, and you're set. Each guest adds their name and dates, lands straight in their own chat, and you get a quick Telegram note to check them. Or tell Ostler about a booking yourself on Telegram, and the guest link comes straight back.
Guests can chat with Ostler as much as they like throughout their stay. You'll only hear from it when something comes up outside what's already been taught.
Paste your listing link, and watch Ostler read it in seconds. Then teach it the rest over Telegram, the way you'd brief a new employee.
Teaching Ostler works best as a proper back-and-forth, so that's what Telegram is for.
This is version one. As Ostler grows, other ways of reaching you may sit alongside Telegram.
Ostler.host isn't a marketing tool in disguise. It's built to hold as little as possible.
Guests get a booking-scoped link, not an account. There's nothing to sign up for and nothing to leak.
Access closes automatically after checkout. It doesn't linger as a standing door into your property's data.
What you teach Ostler is stored against your property alone, never pooled, never used to train anything shared, and not accessed or reviewed as part of how it runs day to day. Leave any time and everything you've taught is permanently deleted.
You get your own permanent chat link, separate from any guest's booking link and never expiring. Pose as a guest any time to check what Ostler.host is actually telling people and catch anything you'd want to correct.
Ostler.host answers questions. It doesn't message guests unprompted, make promises on your behalf, or handle money.
Ostler.host doesn't connect to your calendar or your listing account. Guests register their own dates, and you get a note to check them. No login, no write access, nothing configured.
Guest data minimisation is the design, not an add-on: no accounts, no persistent guest profiles, and access that expires on its own. Built with UK GDPR principles from day one.
You already give away a slice of every booking. This isn't another one.
Unlimited guest questions, unlimited teaching, Telegram support included. Cancel whenever you need to.
One or two evenings out without your phone buzzing, and it's already paid for itself.
Tell us a bit about your property and we'll get you set up, founding host rate locked in for as long as you host with us.